Studio dell’efficacia dell’approccio qualitativo applicato all’analisi dell’utenza reale e potenziale dei servizi bibliotecari attraverso ricerca empirica

Chiara Faggiolani
"Scienze librarie e documentarie", Sapienza Università di Roma
May, 2011
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This research is aimed at verifying the effectiveness of qualitative research tecniques when applying them to real and potential users of library services. The research was carried on in two steps: a first theoretical one, on methods and tecniques of social research; a second practical one that applied the case studiy approach and used these tools to perform a survey on the users of 4 academic libraries at the University of Perugia.