SAMI, L.; IFFAT, R. Impact of Electronic Services on Users: A Study. JLIS.it , [S. l.], v. 1, n. 2, p. 263–276, 2010. DOI: 10.4403/jlis.it-4523. Disponível em: https://www.jlis.it/index.php/jlis/article/view/353. Acesso em: 21 may. 2024.