Researching, learning and sharing in libraries


The paper presents two articles dealing with researches on users’ perception of libraries, the first with a quantitative approach, the latter with a qualitative approach: "Use and Awareness of Electronic Information Sources at IIT Roorkee, India: A Case Study", and "L'identità percepita: applicare la grounded theory in biblioteca". The authors underline the importance of sharing theories and practices on user surveys in order to gain skills of research methods and to widen research horizons. In Library Science, in fact, the habit is to use only quantitative methods of social research while carrying on customer satisfaction surveys, favouring the questionnaire instead of the interview or the focus group.The contents of the two articles are described, highlighting the main aspects: the quantitative survey on electronic resources within the Indian library shows the need to think on different informative needs, while the qualitative survey on the perception of public libraries is focused on the Grounded Theory, an effective approach to explore personal representations and understand a complex phenomenon.


Grounded theory; Public Libraries; Qualitative analysis; Reference; Users

Full Text:

Testo (Italiano)




Corbetta, Piergiorgio. La Ricerca Sociale : Metodologia E Tecniche. Bologna: Il Mulino, 2003. Print.

De Lillo, Antonio. Metodi E Tecniche Della Ricerca Sociale : Manuale Dʼuso Per L'indagine Quantitativa. 1st ed. Milano [etc.]: Pearson Prentice Hall, 2010. Print.

Di Domenico, Giovanni. “La Soddisfazione Degli Utenti In Biblioteca.” Biblioteconomia: Princi. Ed. Giovanni Solimine & Paul G. Weston. Roma: Carocci, 2007. Print.

Faggiolani, Chiara. “Lʼidentità Percepita: Applicare La Grounded theory In Biblioteca.” 2.1 (2011) : 4592-1

Moroni, Ilaria. “Indagini Qualitative Per Il Miglioramento Continuo.” 49.4 (2009) : 485-492. Print.

Moroni, Ilaria & Monica Vezzosi. “Biblioteche Universitarie Tra Passato E Futuro.” 50.1-2 (2010) : 89-108. Print.

Pickard, Alison J. La Ricerca In Biblioteca. Bibliografica, 2010. Print.

Silverman, David. Manuale Di Ricerca Sociale E Qualitativa. Carocci, 2008. Print.

Tammaro, Anna Maria. “Prefazione.” La Ricerca In Biblioteca. Editrice Bibliografica, 2010. Print.

Tyagi, Sunil. “Usage Of Electronic Information Sources and Services By Users at Mahatma Gandhi Central Library IIT Roorkee, India.” 2.1 (2011) : 4586-1

Article Metrics

Metrics Loading ...

Metrics powered by PLOS ALM


Copyright (c) 2011 Ilaria Moroni, Monica Vezzosi

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License. is a journal of UNIFI-SAGAS published by EUM - edizioni università di macerata